Radcliffe Enterprise Law
Sector · SaaS

SaaS & Software Businesses.

Commercial legal support for SaaS and software businesses — from order forms and MSAs through to data, IP and reseller agreements.

How we help

Commercial legal support for saas businesses.

We work with SaaS and software companies on the documents and disputes that shape recurring revenue: order forms, MSAs, DPAs, partner and reseller agreements, customer terms and the inevitable contract escalations. The work is commercial, not theoretical — focused on closing deals, protecting margin and keeping enterprise customers onside.

A contract stack built around recurring revenue

A software contract has to explain what the customer may use, how access is measured, what support is included and what happens when the subscription ends. We help suppliers align the MSA, order form, service levels and data terms so they work as one commercial package. That includes deciding which points belong in standard terms and which should remain deal-specific, giving sales teams a clearer route through customer mark-ups without losing control of liability, payment or renewal positions.

Enterprise negotiations without losing the deal

Larger customers often introduce procurement paper, detailed security schedules and broad warranties that were not priced into the subscription. Our role is to identify the provisions that materially affect the supplier, propose workable alternatives and keep lower-value drafting points in proportion. We can also help create fallback positions for repeated negotiations, so the business develops a consistent response to liability caps, service credits, audit rights, termination assistance and data processing requirements.

Software relationships after signature

The contract still matters once implementation begins. Changes in scope, usage disputes, delayed integrations and service interruptions can quickly affect revenue and customer confidence. We review the documents against what has happened in practice, help teams preserve evidence and set out a commercially realistic response. Where an issue cannot be resolved through account management, we support structured escalation and dispute resolution while keeping the operational relationship in view.

Typical legal needs

What saas businesses typically need from us.

  • Customer MSAs, order forms and SaaS terms of service
  • Data Processing Agreements (DPAs) and UK GDPR / data terms
  • Reseller, channel and partner agreements
  • Service Level Agreements and credit regimes
  • IP assignment and contractor agreements
  • Open-source and third-party software policy
  • Disputes on usage, scope creep, payment and exit
Relevant guidance

Practical reading for saas businesses.

Terms and conditions for SaaS businesses

Read guide

Software licensing agreements explained

Read guide

SaaS agreement vs software licence: what is the difference?

Read guide

Reviewing a SaaS contract as a customer: what to check before you sign

Read guide

SaaS supplier outage or SLA breach: what you can do

Read guide

Talk to a solicitor who works with saas businesses.

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